Information Provided by Visitors When You Register on the Aurora Theatre Company Web site
You may use Aurora Theatre Company’s website without registering or submitting any personally identifiable information.
When You Make a Donation or Purchase a Subscription Online
Aurora will ask you to provide personally identifiable information necessary to process and service your Subscription and/or donation that may include your name, billing and shipping postal addresses, telephone number, email address, and credit card number. When you make a donation or purchase a Subscription online, your credit card information will be temporarily stored on a secured server. We will retain the personally identifiable information you provided for our records and to facilitate customer service. You may also be asked for additional information required to complete and service your request.
How Aurora Theatre Company Uses Information Provided by Visitors
Aurora never shares with third parties any email address you provide when purchasing a Subscription or making a donation online, through the mail, in person, or on the telephone except as required by law. Subscriber and Donor names are deleted from Aurora’s mailing list when it is shared with other companies. Aurora Theatre Company will occasionally share constituent mailing addresses with other theater companies for one-time-only usage to promote discounts to other theatrical events. If you do not wish to have your address shared, please contact us at 510-843-4822.
Information Collected Automatically (Cookies)
Children Under Thirteen Years of Age
We do not knowingly collect personally identifiable information from children under thirteen years of age.
Emails and Newsletters Aurora Theatre Company regularly sends email newsletters to our registered email subscribers. On occasion, Aurora may send emails to individuals such as registrants and members who have provided us with their email address, informing them of Aurora events or promotions we think might be of interest to them. Aurora also sends promotional emails to customers and those individuals who have requested a brochure. Email recipients may always opt out of any email category at any time by following the unsubscribe instructions included in the email message.
"Email a Friend" Feature If you use Aurora's "Send this page to a friend" feature, your friend's email address will not be retained on our website or used in any way by Aurora.
Emailing Aurora Theatre Company Aurora Theatre Company tries to respond to email messages requiring a response within seven business days. We try to respond to customer service inquiries related to a purchase within forty-eight hours. If you email Aurora, your message and email address will be forwarded to the appropriate department within Aurora. Aurora may choose to save this information. Aurora is pleased to hear from you. However, any message, material, business information, ideas, concepts, unsolicited scripts, or other information sent to Aurora by email will be treated as non-confidential and non-proprietary.
Aurora Theatre Company makes every reasonable effort to ensure that all of the transactions that occur on our website are secure. All credit card numbers submitted to the site are encrypted using "Secure Socket Layer" (SSL) encryption. SSL technology is an industry standard for protecting sensitive information as it is transmitted over the Internet. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and administrative procedures to safeguard and secure the information we collect online.
Third-Party Service Providers
Update effective July 12, 2012